Privacy Policy

1. Introduction

Your privacy is very important to us. This Privacy Policy explains how we collect, process and protect your personal data when you use our coaching services. We operate in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (AVG).

2. Data Controller

The data controller for your personal data is Come talk, located in Utrecht, Netherlands. You can contact us for information about the processing of your personal data via email.

3. Types of Data Collected

We collect the following types of personal data:

  • Identification data: name, surname.

  • Contact data: email address, phone number, residential address.

  • Service-related data: information about coaching sessions, communication preferences, feedback.

  • Technical data: IP address, browser data, cookies, analytics data.

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To provide coaching services, including scheduling and conducting sessions.

  • To communicate with you regarding services, such as appointment reminders.

  • To send educational materials, offers, and promotions (with your consent).

  • To maintain website functionality, analyse its usage, and ensure security.

5. Legal Basis for Data Processing

In accordance with the GDPR and the Dutch AVG, we process your personal data based on:

  • Your consent (e.g., signing up for a newsletter, agreeing to receive promotional materials).

  • A contract (e.g., the provision of coaching services).

  • Legitimate interests (e.g., improving service quality, marketing our own services).

6. Sharing of Data

Your personal data may be shared with:

  • Subcontractors and service providers: such as hosting services, appointment scheduling systems, and data analysis tools.

  • Public authorities: if required by law or court orders, e.g., in legal proceedings.

7. Data Security

We take appropriate technical and organisational measures to ensure the security of your personal data. These include data encryption, safeguards against unauthorised access, and regular security audits.

8. User Rights

You have the following rights regarding your personal data:

  • Access to the personal data we store about you.

  • Rectification of your data if it is outdated or incomplete.

  • Erasure of your data (the “right to be forgotten”) if the data is no longer necessary for the purposes it was collected for.

  • Restriction of processing in cases where you contest the accuracy of the data or object to its processing.

  • Data portability in cases where processing is based on consent or a contract.

  • Objection to processing, particularly for direct marketing purposes.

  • Withdrawal of consent to processing at any time, without affecting the lawfulness of processing carried out prior to the withdrawal.

  • Filing a complaint with the Dutch supervisory authority, Autoriteit Persoonsgegevens (AP), if you believe your personal data is being processed unlawfully.

9. Cookies

Our website uses cookies to enhance the user experience, analyse site usage, and tailor content to your preferences. You can manage your cookie preferences in your web browser settings. Please see our Cookie Policy for more information.

10. Data Retention Period

Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal requirements, such as accounting or tax obligations. Data that is no longer needed will be deleted.

11. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. Any changes will be published on this page.

12. Contact

If you have any questions about the processing of your personal data or this policy, please contact us via email.